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The term gets thrown around a lot in small business circles these days. AI receptionist. Virtual front desk. Intelligent answering assistant. Depending on who is selling it, an AI receptionist is either the solution to every staffing headache you have ever had or an overhyped piece of software that will frustrate your customers and make … Read more

There is a moment that happens dozens of times a week in med spas across the country. Someone fills out a contact form asking about Botox. Someone sends a DM on Instagram asking about pricing for a lip filler consultation. Someone calls during a busy treatment hour, gets voicemail, and hangs up without leaving a … Read more

If you run or manage a dental office, you already know the particular frustration of a no-show. The chair sits empty. The hygienist stands around. The slot that could have gone to a patient on your waitlist is gone forever. Unlike a retail store that can restock a product, you cannot recover lost appointment time. … Read more

Running a salon means you are constantly pulled in ten directions at once. You’re checking a highlight, answering a DM, mentally calculating whether Jess can squeeze in a blowout at 3 PM, and trying to remember if Mrs. Patterson prefers the left side parted or the right. The last thing you have time for is … Read more

It was a Tuesday afternoon when Mike Callahan, owner of Callahan Cooling & Heating in Columbus, Ohio, sat down with three months of missed call logs. What he found made his stomach drop. Forty-seven leads had gone cold. People who had called, filled out a form, or sent a message — and never heard back … Read more